Self-service kiosk
A self-service kiosk is a screen in the shop where the customer places and pays for their own order. It is best understood as a second queue: it removes the slowest part of a counter, one person reading a menu aloud while another types, and it offers the upgrade every single time without anybody feeling pushed. It earns its place where there is a genuine rush and queue space, and rarely in a quiet shop.
In practice
A kiosk is a second queue. Its value is that it removes the slowest part of a counter — one person reading a menu aloud while another types — and that it offers the upgrade every single time without anybody feeling pushed.
It is worth having where there is a genuine rush and queue space, and rarely worth having in a quiet shop. Customers choose the shorter queue; if the kiosk queue is not shorter, the kiosk is furniture.
The decisive question is whether it shares one menu, one stock count and one kitchen queue with the counter and the website. A kiosk with its own separate menu is a second place for somebody to forget to change a price.
Also called: kiosk till, self order kiosk, order kiosk.