Solutions
Work
Blogs
About
Start a project →
← Glossary

Modifier

A modifier is an option attached to a menu item that changes its price, its preparation or both: the large, the no onions, the extra cheese, the half and half. Modifiers are where every real menu stops being a simple list, and they decide whether a till or an ordering system is pleasant or infuriating to use. A good model handles free options, paid options and mutually exclusive ones.

In practice

Modifiers are the "large", the "no onions", the "extra cheese" and the "half and half". They are the part of a menu that decides whether a till or an ordering system is pleasant or infuriating, because they are where every real menu stops being a simple list.

A good model handles three things: options that cost nothing, options that cost money, and options that are mutually exclusive. It also handles the awkward cases — a choice that changes the price of the meal deal rather than the item, or an option only available on one size.

Where a system cannot express a modifier, staff work around it with notes, and notes do not appear in reports or stock. That is how a shop ends up unable to say how many large ones it sold.

Also called: item options, menu options.

Questions people ask about modifier

What happens when a system cannot express a modifier?

Staff work around it with free-text notes, and notes do not appear in reports or in stock. That is how a shop ends up unable to say how many large ones it sold, or why the cheese ran out. The workaround is invisible until you need the number.

What are the awkward modifier cases to test?

An option that changes the price of a meal deal rather than the item. An option available on one size only. Two options that cannot both be chosen. A choice that is free on one item and charged on another. Any system can do "large or small"; these four are where the differences show.

Where do modifiers get tested hardest?

On a self-service kiosk, because there is no member of staff to interpret an awkward menu. If the modifier model is wrong, a customer hits it, stops, and walks to the counter - which is the clearest usability test a menu structure ever gets.

Where to go next

Need this built properly?

Tell us how your business actually works and we will tell you what it would take.

Start a project →