Fashion and boutiques.
Drops, sizes and the notify list.
An independent fashion brand does not sell the way a shop sells. It sells in drops, to a list, at a price point that has to look more expensive than it is, and it lives or dies on whether the photographs and the sizes are right.
Start a projectDrop mechanics, which is the whole business model
The notify list is the main call to action
Bigger than the basket, on every sold-out size. The list is the asset: a brand with two thousand people waiting can plan production, and one without it is guessing.
Timed collection launches
A collection that goes live at a stated minute, with the page ready beforehand and nothing cached wrongly at the moment it opens. Getting this wrong in public is expensive.
Per-size stock, honestly
Sizes that are gone show as gone, with a notify option, rather than taking an order you cannot fulfil. Overselling a drop costs you the customer you worked hardest to get.
A way to record what sold in person
Markets, pop-ups and private appointments take stock out too, and a website that does not know about them oversells by Sunday.
Looking more expensive than the price point
The brand’s own film as the hero
Full-bleed, with the wordmark moving into the header as you scroll. It is the single biggest difference between a boutique site and a template.
Up to five photographs per piece, in a set order
With the second photograph on hover. Fashion is bought on the images; everything else is supporting.
Restraint everywhere else
No badge clutter, no countdown gimmicks, no stock-scarcity nonsense. Luxury reads as calm, and the cheap signals are what make a mid-price brand look cheap.
How these customers actually want to talk to you
WhatsApp first
For this trade it outperforms email by a distance. A country picker, a visible number and automatic replies for the questions that repeat.
A welcome panel that earns its interruption
WhatsApp first, email second, shown once, closing back to where the visitor was. Not a popup that fires on every page.
Wholesale by application
A form, an approval, a trade code, and trade prices that are never shown publicly. A small break at five pieces and up is usually enough.
Returns, checkout and speed, with the actual numbers
Three published standards shape a boutique site more than any design decision does, because each one is a number a customer or a regulator can hold you to.
- The cancellation period is 14 days after delivery, not after ordering. Regulation 30 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 runs it from the day the goods come into the customer’s physical possession. Where an order arrives in separate parcels the regulation sets out which delivery it runs from, which is worth reading before writing a returns page.
- A drop checkout still has to authenticate. Strong Customer Authentication has been required for UK e-commerce since 14 March 2022. On a drop, where a thousand people check out in four minutes, the authentication round trip is exactly where baskets are lost, so it is worth testing on a real phone with a real card.
- Two and a half seconds, at the 75th percentile. Google’s Largest Contentful Paint target is 2.5 seconds or less for three quarters of page loads. On an image-led site that is a photography and loading-order problem rather than a hosting one, and it is measured on the slowest quarter of your customers, not on yours.
Sources, checked 26 October 2026
- legislation.gov.uk, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regulation 30: the 14-day cancellation period
- Financial Conduct Authority, Deadline extension for Strong Customer Authentication: e-commerce deadline moved to 14 March 2022
- web.dev (Google), Largest Contentful Paint: 2.5 seconds or less at the 75th percentile of page loads
Before you ask.
Can you build a drop with a notify list?
Shopify or built for you?
Can we take orders by WhatsApp?
How do you handle sizes that sell out mid-drop?
- E-commerce →What a store includes, and when a simpler build is right.
- Web design →The look, and the decisions that produce it.
- Saved cards →How a returning customer pays in one tap, safely.
- Professional services →Lead capture that cannot lose a lead, client portals, documents and compliance pages.
- Takeaways and grills →Ordering, kitchen printing, kiosks and tills for takeaways and grills.
Ready to get started?
Tell us what you need. We will scope it, price it and build it.
Start a project →