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Road-distance delivery pricing

Road-distance delivery pricing charges by the distance a driver actually drives rather than by a straight line on a map. A radius measures the crow-flies distance; a driver cannot drive a straight line. Road-distance pricing asks a routing service for the real driving distance and charges in bands based on it, so two addresses the same distance away can correctly cost different amounts to reach.

In practice

A radius drawn on a map measures the straight line from your shop to the customer. A driver cannot drive a straight line. Road-distance pricing asks a routing service for the real driving distance, and charges in bands based on that.

The gap between the two is largest exactly where it costs you most: across a river with one bridge, on the wrong side of a dual carriageway, or in an estate with a single entrance. Two addresses the same distance away as the crow flies can be a four-minute and a fourteen-minute drive.

It is slightly more work to set up, because it needs a routing provider and sensible fallbacks for when that provider is slow. In return, the charge matches what the drop actually costs, and you stop losing money on the far edge of every zone.

Also called: driving distance delivery charge, distance based delivery.

Questions people ask about road-distance delivery pricing

How different are road distance and straight-line distance?

The gap is largest exactly where it costs you most: across a river with one bridge, on the wrong side of a dual carriageway, or in an estate with a single entrance. Two addresses a mile away as the crow flies can be a four-minute and a fourteen-minute drive, and a flat radius charge treats them as the same drop.

What happens if the routing service is slow or down?

It needs a defined fallback, which is normally the postcode or radius band for that address, applied automatically rather than leaving a customer at a checkout that will not finish. Anything built on a third-party routing provider should be built with the assumption that it will one day be unavailable mid-service.

Is road-distance pricing worth the extra setup?

It is where your area is awkward and your drivers are yours. The charge then matches what the drop actually costs, and you stop losing money on the far edge of every zone. In a compact, well-connected area a postcode model gets you most of the way for less work.

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